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The Latest Updates and News Regarding Coronavirus

At Pieper Veterinary, the health and safety of your pets is our top priority.

Latest Updates, July 2022:

Please check the "Pieper Hospitals Status" section below for details on curbside service.

For the health and safety of both our staff and our clients, we ask everyone who comes to our hospitals to please wear a face mask, regardless of your vaccination status. This applies to scheduled visits, emergencies, and medication/food pick-ups, at all of our locations. 

Current Hospital Policies

  • All clients are asked to wear a mask covering your nose and mouth when visiting any of our hospitals.
  • If you have had any exposure to symptomatic or confirmed positive people, or are symptomatic or confirmed positive yourself, please do not visit our hospitals. If an emergency occurs and no one else can bring your pet, please call ahead and let our staff know so we can make special accommodations.
  • In-hospital visiting of patients will be reduced and approved on a case-by-case basis. Please speak with your attending doctor before coming in to visit your pet.

Please check this page for updates prior to your appointment. Thank you.

Pieper Hospitals Status:

    • EMERGENCY: Our Pieper Memorial Emergency Room open is 24/7. Between 7am - midnight, all cat and dog appointments will check in inside. Two clients allowed inside per pet, masks mandatory. All exotic pet appointments (birds, rabbits, reptiles, etc) will remain curbside. Between midnight - 7am, all visits will be curbside. Please call with any questions.

    • SPECIALTY: For all specialty dog and cat consults, please check in inside. Two clients allowed inside per pet, masks mandatory. All specialty recheck appointments, and all exotic animal appointments (birds, rabbits, reptiles, etc) will remain curbside. Please call with any questions.
    • URGENT CARE: Our Madison hospital is open for Urgent Care Monday - Friday from 2pm - 10pm, and weekends 8am - 8pm. Two clients allowed in per pet, masks mandatory, please call with any questions.

    • PRIMARY CARE: All primary hospitals (Pieper-Olson and Berlin St in Middletown, Essex, Marlborough, East Haddam) are open normal posted hours. Two clients allowed in per pet, masks mandatory, please call with any questions. Technician visits (ex: nail trims) remain curbside.

Medications:

  • For our primary care clients curbside or in-hospital pickup is available for medications, flea and tick preventatives, and prescription diets. Please allow 1-2 days for any refill requests. Alternatively, you can utilize our online store store for any of these items and have them shipped to your home. 
  • For specialty patients please use the online form here. Curbside pickup is available.

 

FAQs

I've recently been exposed to someone who has tested positive for COVID-19, personally tested positive for COVID-19, or am having symptoms. What do I do about taking my pet to the vet?

If you have recently been exposed to someone who has tested positive for COVID-19, have tested positive yourself, or are experiencing symptoms (fever, cough, sore throat), please follow the CDC's recommendations. If any of the above statements apply to you and you need to take your pet in to Pieper for treatment:

If your pet is having a medical emergency or requires urgent care, please call ahead and inform our staff that you are at-risk or positive for COVID-19. We have special protocols in place and can ensure that your pet is able to receive the care they need while minimizing the risk to our staff and other clients. If at all possible, please have a non-symptomatic person bring your pet in instead.

If your pet is due for routine care, such as annual exams, vaccines, dental cleanings, or any other non-urgent appointments, please call our staff so we can discuss rescheduling them to a later time. If you are at-risk or positive for COVID-19, please do not come in for any non-emergency reasons.

 

I'm vaccinated - do I still need to wear a mask at Pieper hospitals?

Yes, masks are mandatory for all of our employees and our clients at this time, regardless of vaccination status. If you do not wish to wear a mask, your visit will be curbside. There are no exceptions to this rule. 

 

For further reading on COVID-19:

For Pet Owners

View Resources

For Referring Vets

View Resources