At Pieper Veterinary, the health and safety of your pets is our top priority.
We believe our role and responsibility during this pandemic is to prioritize your access to our 24/7 emergency and specialty hospital. We’re doing everything in our power to keep our doors open to animals in urgent need throughout this unpredictable time. It takes many employees to run our hospitals and every precaution is necessary to keep them healthy and able to care for animals.
Latest Updates, July 2021:
Our locations are beginning to allow clients back into the hospitals with their pets - we are rolling this out in phases by location, so please check "Pieper Hospitals Status" below for more information. Currently we hope to have clients in all locations by no later than mid-July.
For the health and safety of both our staff and our clients, we ask everyone who comes to our hospitals to please wear a face mask, regardless of your vaccination status. This applies to scheduled visits, emergencies, and medication/food pick-ups, at all of our locations.
Due to high demand at our primary care and specialty hospitals, services may be booked out several weeks.
Current Hospital Policies
- All clients are asked to wear a mask or other facial covering over your nose and mouth when visiting any of our hospitals, regardless of vaccination status.
- If you have had any exposure to symptomatic or confirmed positive people, or are symptomatic or confirmed positive yourself, please do not visit our hospitals. If possible, have someone you know bring in your pet for you so you can stay home. If an emergency occurs and no one else can bring your pet, please call ahead and let our staff know so we can make special accommodations.
- Our hospital lobbies remain closed to help facilitate social distancing - please follow the parking lot signage and check in on your phone when you arrive.
- Primary care visits and procedures (vaccines, annual exams, spays/neuters) may be booked out several weeks due to high demand. Please see "Pieper Hospitals" below for any schedule or hours changes.
- In-hospital visiting of patients will be reduced and approved on a case-by-case basis. Please speak with your attending doctor before coming in to visit your pet.
- Technician visits (ex: nail trims) remain curbside at this time.
Please check this page for updates prior to your appointment. Thank you.
Pieper Hospitals Status:
Pieper Memorial Emergency Specialty: Emergency Room open 24/7, specialty services available by appointment - please call for availability. One client allowed in per pet for ER triage (check-in and vitals) and specialty consults. Specialty re-checks and ER treatment time will remain curbside only for now, please check back for updates.
Pieper Madison Urgent Care: Open normal hours for urgent care, please call for neurology appointment availability. One client allowed in per pet, masks mandatory, please call with any questions.
Pieper Olson Primary Care: Open normal hours. One client allowed in per pet, masks mandatory, please call with any questions.
Pieper Marlborough Primary Care: Open normal hours. One client allowed in per pet, masks mandatory, please call with any questions.
Pieper Essex Primary Care: Open normal hours. One client allowed in per pet, masks mandatory, please call with any questions.
Pieper East Haddam Primary Care: Open normal hours. One client allowed in per pet, masks mandatory, please call with any questions.
- Pieper Middletown (Berlin Street location) Primary Care: Open normal hours. One client allowed in per pet, masks mandatory, please call with any questions.
- For our primary care clients, we can ship medications directly to you, or curbside pickup is available for medications, flea and tick preventatives, and prescription diets. Please call ahead to allow us time to prepare your order. Alternatively, you can utilize our online store store for any of these items and have them shipped to your home.
- For specialty patients please use the online form here. We can ship medications directly to you, or curbside pickup is available when you come to our hospital.
- If medication availability is a concern, your veterinarian may be able to refill your pet's prescription early. Please contact your doctor to see if this is an option. (Please note: we cannot advance refill controlled substances.)
I've recently been exposed to someone who has tested positive for COVID-19, personally tested positive for COVID-19, or am having symptoms. What do I do about taking my pet to the vet?
If you have recently been exposed to someone who has tested positive for COVID-19, have tested positive yourself, or are experiencing symptoms (fever, cough, sore throat), please follow the CDC's recommendations. If any of the above statements apply to you and you need to take your pet in to Pieper for treatment:
If your pet is having a medical emergency or requires urgent care, please call ahead and inform our staff that you are at-risk or positive for COVID-19. We have special protocols in place and can ensure that your pet is able to receive the care they need while minimizing the risk to our staff and other clients. If at all possible, please have a non-symptomatic person bring your pet in instead.
If your pet is due for routine care, such as annual exams, vaccines, dental cleanings, or any other non-urgent appointments, please call our staff so we can discuss rescheduling them to a later time. If you are at-risk or positive for COVID-19, please do not come in for any non-emergency reasons.
What is Pieper doing to help stop the spread of COVID-19?
The health and safety of both our staff and clients is of the highest importance to us, and we’re working hard to ensure that we have taken every precaution to keep our hospitals a safe environment for everyone who comes through. Following CDC protocols, our facilities and maintenance teams are helping us with increased and thorough cleaning protocols throughout the hospital, and we’re making sure our employees are able to stay home if they’re not feeling well. Our hospitals have been separated into different zones based on department to minimize the risk of exposure between staff. We are also not currently accepting personal belongings (blankets, toys, etc) for pets that will be staying in-hospital.
I'm vaccinated - do I still need to wear a mask at Pieper hospitals?
Yes, masks are mandatory for all of our employees and our clients at this time, regardless of vaccination status. If you do not wish to wear a mask, your visit will be curbside. There are no exceptions to this rule.