At Pieper Veterinary, the health and safety of your pets is our top priority.
We believe our role and responsibility during this pandemic is to prioritize your access to our 24/7 emergency and specialty hospital. We’re doing everything in our power to keep our doors open to animals in urgent need throughout this unpredictable time. It takes many employees to run our hospitals and every precaution is necessary to keep them healthy and able to care for animals.
For the health and safety of both our staff and our clients, we ask everyone who comes to our hospitals to please wear a face mask. This applies to scheduled visits, emergencies, and medication/food pick-ups, at all of our locations.
Our 24/7 emergency hospital in Middletown remains open for pets with urgent needs.
The COVID-19 situation is rapidly evolving so we will keep you updated on the continued availability of wellness appointments. Visits to update vaccines, including puppy visits, are currently available at our primary care hospitals. In order to reduce traffic in our Randolph Rd location, vaccine appointments at Pieper-Olson in Middletown are being rescheduled or relocated to one of our satellite locations. Our East Haddam location is temporarily closed on Tuesdays until further notice. Please check this page for updates and details on our different locations before coming in. Thank you!
Current Hospital Policies
- All clients are asked to please wear a mask or other facial covering when visiting any of our hospitals for any reason.
- If you have had any exposure to symptomatic or confirmed positive people, or are symptomatic or confirmed positive yourself, please do not visit our hospitals unless your pet is having a medical emergency. If at all possible, please have someone you know bring in your pet for you so you can stay home. If an emergency occurs and no one else can bring your pet, please call ahead and let our staff know so we can make special accommodations.
- We have changed our check-in process during this time to eliminate waiting in the lobbies at all of our locations. When you arrive at our hospitals, please follow the directions on the signs to wait in your car and check in using your phone.
- Visits to update vaccines, including puppy visits, are currently available at our primary care hospitals. In order to reduce traffic in our Randolph Rd location, wellness appointments at Pieper-Olson in Middletown are being rescheduled or relocated to one of our satellite locations. Sick visits (illness or injury) are available at all locations. Please see "Pieper Hospitals" below for any schedule or hours changes.
- Elective procedures (dental cleanings, spays and neuters) are postponed temporarily at all locations until further notice in order to preserve equipment and time for urgent cases.
- If you have an emergency please come directly to our ER on Randolph Rd in Middletown.
- In-hospital visiting of patients will be reduced and approved on a case-by-case basis. Please speak with your attending doctor before coming in to visit your pet.
- Prescriptions may be able to be refilled early, depending on doctor discretion. For more information, see "Medications" below.
Please check this page for updates prior to your appointment. Thank you.
- For our primary care clients, we can ship medications directly to you, or curbside pickup is available for medications, flea and tick preventatives, and prescription diets. Please call ahead to allow us time to prepare your order. Alternatively, you can utilize our online store store for any of these items and have them shipped to your home.
- For specialty patients please use the online form here. We can ship medications directly to you, or curbside pickup is available when you come to our hospital. Please call ahead and we can bring your order out to you.
- If medication availability is a concern, your veterinarian may be able to refill your pet's prescription early. Please contact your doctor to see if this is an option. (Please note: we cannot advance refill controlled substances)
Pieper Hospitals Status:
Pieper Memorial Emergency Specialty: Emergency Room open 24/7, please call for specialty appointment availability.
Pieper Madison Urgent Care: Open normal hours for urgent care, no specialty appointments at this time.
Pieper Olson Primary Care: Open for sick appointments, vaccine appointments being rescheduled. Our phones will be open starting at 8:30am every day, doors open at 8:00am.
Pieper Marlborough Primary Care: Open normal hours for sick appointments and vaccine visits.
Pieper Essex Primary Care: Open normal hours for sick appointments and vaccine visits.
Pieper East Haddam Primary Care: Open normal hours for sick appointments and vaccine visits. Closed on Tuesdays until further notice, open regular hours Monday and Wednesday - Saturday.
- Pieper Middletown (Berlin Street location) Primary Care: Open normal hours for sick appointments and vaccine visits.
We are following CDC protocols and watching for updates and new developments closely. Thank you so much for helping us keep our team healthy and available for the pets who need us.
I've recently traveled through a high-risk country, been exposed to someone who has tested positive for COVID-19, personally tested positive for COVID-19, or am having respiratory symptoms. What do I do about taking my pet to the vet?
If you have recently traveled to a high-risk area for COVID-19 such as China, Hong Kong, Iran, Italy, Japan, Singapore, South Korea, Taiwan, or Thailand, have been exposed to someone who has tested positive, have tested positive yourself, or are experiencing respiratory symptoms (fever, cough, sore throat), please follow the CDC's recommendations. If any of the above statements apply to you and you need to take your pet in to Pieper for treatment:
If your pet is having a medical emergency or requires urgent care, please call ahead and inform our staff that you are at-risk or positive for COVID-19. We have special protocols in place and can ensure that your pet is able to receive the care they need while minimizing the risk to our staff and other clients. If at all possible, please have a non-symptomatic person bring your pet in instead.
If your pet is due for routine care, such as annual exams, vaccines, dental cleanings, nail trims, or any other non-urgent appointments, please call our staff so we can discuss rescheduling them to a later time. If you are at-risk or positive for COVID-19, please do not come in for any non-emergency reasons.
Can my pet catch or carry COVID-19?
Currently research is being done to determine if cats and dogs can contract or spread COVID-19. While confirmed positive pets are so far extremely rare, there is some data that suggests cats may be able to become sick if exposed to high doses of the virus. However there is currently no data to support that they can spread the sickness to people. For more information, please read. New studies and research are underway to find out more information.
If you do test positive for COVID-19 or are under quarantine, the CDC recommends that you avoid contact with animals unless necessary (no hugging or kissing, wash hands before and after interacting) as the virus can be carried on the surface of the animal. (Source)
If your pet is showing upper respiratory symptoms (coughing, trouble breathing, fever, etc) please call your veterinarian. While your pet almost certainly does not have COVID-19, there are many other illnesses that can cause these symptoms that your vet can help you treat.
What is Pieper doing to help stop the spread of COVID-19?
The health and safety of both our staff and clients is of the highest importance to us, and we’re working hard to ensure that we have taken every precaution to keep our hospitals a safe environment for everyone who comes through. Following CDC protocols, our facilities and maintenance teams are helping us with increased and thorough cleaning protocols throughout the hospital, and we’re making sure our employees are able to stay home if they’re not feeling well. We encourage everyone to practice good hygiene (such as washing your hands frequently) at all times of the year, but especially now. Currently our hospitals are "no-handshake" zones, so please do not be alarmed if your doctor does not greet you with a handshake at your visit. We are also not currently accepting personal belongings (blankets, toys, etc) for pets that will be staying in-hospital. Hand sanitizer stations are available throughout the hospital.
What happens if Pieper staff are affected by COVID-19?
While we're hopeful that we will all make it through the next few months with minimal impact from COVID-19, we are prepared and have protocols in place in case things start to look more serious. Being able to continue to see emergencies 24/7 in Middletown is our top priority. If any changes to availability occur, we will promptly notify our clients and update this website.