Our goal is to make the best decisions going forward in order to maintain public safety, attend to patient medical needs and minimize clients’ fears and anxiety during this uncertain time.
In accordance with the latest AVMA recommendations, we continue to implement strategies to reduce the amount of foot traffic in our hospitals. By limiting access to our building to just our staff, we're both reducing the risk to our employees as well as to our clients.
Last updated: March 30, 2020
In light of the COVID-19 pandemic we’re taking precautions that will ensure both our clients and our employees stay healthy. Our primary goals are to keep our emergency room fully staffed so that we can be available to help animals 24/7, and to make sure our specialists remain available to see their patients when they have an urgent need. To achieve this, we’re following the new protocols below:
- Our emergency room in Middletown will remain open 24/7. Staying available for critical cases is our top priority, and we’re doing everything we can to remain healthy and to continue caring for your patients. Specialists will continue to accept transfers on a daily basis.
- If you are in need of a Specialty Consult, please call and speak to a representative or contact our referral manager, Alex Neal at (860)894-4949. All non-emergent, non-routine specialty consults will be reviewed by the attending doctor who can best determine case urgency in order to keep our clients and staff safe during this period.
- Our hospital in Madison will continue to see urgent care clients on their regular schedule. Specialty appointments in Madison are rescheduled or relocated to Middletown.
- All of our visits will be "drive-up". Patients will be dropped off in our lobby and clients will wait in their cars during the exam. Please see further details below.
- Prescriptions and food need to be ordered ahead of time and will be brought out to the client's car when they arrive, or shipped to the client directly.
- Visiting of hospitalized patients or bringing in personal items is prohibited at this time.
- To help keep our staff safe, they are working in dedicated teams throughout distinct zones in our hospitals to minimize crossover, keep foot traffic separated and ensure as much social distancing as possible.
What Does a "Drive-Up" Visit Look Like?
In order to keep everyone safe, all clients are being asked to wait in the parking lot and check in from their phones. We have signs posted as a reminder. When our team is ready for their pet, we will call and have the client bring the pet into our lobby. During the exam and treatment we will ask the client to wait in their car. The doctor will call them to discuss the exam, their recommendations, and to answer any questions.We’ll let the client know when their pet is ready to go home so they can come to the lobby and pick them up. Payment can be taken over the phone.
We're asking all clients to check our COVID-19 information page for updates and details before coming in.
We are following CDC recommendations to ensure that our hospitals stay safe and clean for everyone here. Being able to continue to see emergencies 24/7 in Middletown is our top priority. Depending on the impact of COVID-19 on our staff, we may need to reduce our non-emergency and specialty services to compensate, or potentially only see patients for emergency and critical cases. If any changes to specialty hours or availability occur, we will promptly notify you and keep this page updated.
At Pieper, we make it our mission to support other veterinary teams as much as possible. We know that during busy times it can be a struggle to make sure that your hospital is fully prepared, and we want to help alleviate that burden by sharing our resources with you. If you're looking for helpful signage, notices, or information to post in your clinic or to your social media, please feel free to download or print the links below.
For further questions or concerns please contact our Liaison office at (860) 894-4949
For further reading on COVID-19: